Personal Items & Basket Assembly Policy
At Luke's Baskets & Blessings LLC, we strive to create beautiful and meaningful custom gift baskets for every occasion. If you are bringing your own items for your basket, please review the following guidelines:
- Condition of Items: All personal items provided for your basket must be clean, in good condition, and safe to include in the basket. We reserve the right to refuse any items that do not meet these standards.
- Invoicing for Personal Items: If you are providing your own items, they will be invoiced on the date of delivery. The total cost will include assembly and packaging fees.
Custom Basket Policy
We are honored to create a custom basket just for you! Here’s what you need to know:
- Payment: For custom baskets, full payment is required within 3 days of receiving the invoice. If payment is not received in this time frame, the order will be canceled. This helps us secure the materials and ensures timely delivery.
- Substitutions: While we do our best to ensure every basket is assembled exactly as requested, we reserve the right to substitute items of equal or greater value if an item is out of stock. We will communicate any substitutions made.
- Basket Variations: Please note that the basket itself may vary slightly from the one shown in the image or discussed in your consultation. This policy applies to both custom baskets and general baskets purchased through our online store. We source our baskets from various suppliers, and while we strive for consistency, occasional variations may occur.
- No Returns or Substitutions: Due to the personalized nature of our baskets, we do not accept returns or substitutions once an order is completed, except in the case of an error on our part.
- Turnaround Time: The turnaround time for custom baskets is typically 1-3 weeks, depending on the availability and sourcing of the items. While we aim to complete orders as quickly as possible, delays may occur due to item availability or shipping times. We will keep you informed about the status of your order throughout the process.